Lowe’s Mobile Shopping, Simplified

One-line summary
I audited Lowe’s mobile experience and created a redesign direction that helps people find products faster, feel confident buying, and get through checkout with fewer surprises.

The Problem

• Finding products takes too many steps and too much backtracking.

• Promos and extra content compete with the main actions, like search and departments.

• Product pages make people scroll too far to find availability, pickup and delivery, and key specs.

• Checkout adds friction with confusing fulfillment options, long forms, and sign-in interruptions.

The Solution

• Made search the main entry point with quick actions like shop by department, reorder, track order, and nearby store.

• Simplified department browsing with a clean grid, clear breadcrumbs, and an easy way to return to results.

• Improved product listings with a sticky refine bar (sort, filters, pickup and delivery) and clear filter chips that show what is applied.

• Strengthened product cards so shoppers can compare faster using price, rating, availability, and key info at a glance.

• Rebuilt the product page layout so the most important decision info shows early: price, rating, promos, fulfillment, store availability, and key specs.

• Clarified checkout by grouping items by fulfillment type and reducing form pain with autofill-friendly inputs and fewer interruptions.

My Role
Senior UI/UX Designer leading the UX audit, redesign direction, and mobile interaction patterns.

What I Delivered

• UX audit findings and problem framing

• Mobile information architecture updates

• Component and pattern recommendations (search header, filter sheet, sticky add to cart, fulfillment modules)

• Concept wireframes and screen designs for homepage, navigation, listings, product page, cart, and checkout

• Caption plan for presenting screens in a case study

Impact

• Faster time to reach the right product through cleaner search and browsing paths.

• Better product confidence by surfacing availability, fulfillment, and key specs earlier.

• More add-to-cart intent by making the product page easier to scan and decide.

• Lower checkout drop-off risk by reducing confusion around pickup, delivery, and shipping.

Lessons / What I’d Improve Next Time

• Validate the new layouts with quick mobile usability tests in real contexts like in-store and on job sites.

• A B test the product card details to confirm which info improves decisions without clutter.

• Test guest checkout and sign-in timing to reduce interruptions while still supporting loyalty goals.

Tools
Figma, FigJam